Why
There’s nothing better than data to convince people that your PMO is doing a great job. Data allows an audience to truly understand what you’re doing, lets them trust your capabilities, allows them to rely on your team to make them look good, and turns them into PMO advocates. It also serves as an indicator of which areas your team needs to focus on.
What To Measure
They key is to develop performance metrics and report them in a way that builds confidence in the message. Metrics should be developed that directly links to team purpose. At the project-level, metrics may include cost performance index, schedule performance index, cost and schedule variance, variance at-completion, earned value, dashboard colors, and milestone completions. At the PMO-level metrics might include total project throughput, resource utilization, planned vs. actual starts, average time from request to actual start, on-time completions, variance from baseline budget, number of approved changes, methodology compliance, customer satisfaction scores, and project reporting.
How Check existing files to see which data is already being tracked. Collect data for a 3-month period to display trends. Then start collecting data for any metrics for which you have no data. It is common to have no data for some key performance areas. Identifying that, and starting to measure how you are doing in those areas is a huge step toward making sure your team is meeting expectations